NSDCA SOP Compliant · May 2026

Advance Payment & GST Invoicing, Automated.

A unified digital platform for empty container depots at JNPA — every role, import and export, end-to-end.

UPI · NEFT · RTGS 24/7 GST e-Invoice Live Container Tracking Zero Gate Queues
Sign In Book a Demo

THE PROBLEM AT THE GATE

Manual LOLO collection is throttling depot throughput

Queues & dead-time

Trucks idle at the gate while paper invoices and cash change hands.

Payment disputes

The 2026 JNPA transporter strike was triggered by exactly these LOLO disputes.

Compliance pressure

NSDCA Advisory (25 May 2026) now mandates verified pre-payment before entry.

No Pre-Payment, No Entry

Mandatory SOP compliance at all partnered empty container depots — NSDCA Advisory, 25 May 2026

ORIGIN TO GATE ENTRY IN FOUR TAPS

Import or Export — one consistent experience

1

Upload DO

AI reads the PDF and pre-fills container number, consignee, GSTIN — no typing.

2

Pay Online

Proforma issued instantly. UPI, NEFT or RTGS — 24/7, weekends included.

3

Share QR Receipt

GST Tax Invoice with QR sent to the driver on WhatsApp — works at night.

4

Swift Gate Entry

QR scanned at the gate. Seconds per truck. Zero paper, zero disputes.

WHO DEPOPE WORKS FOR

Role-specific value across every depot stakeholder

EMPTY YARD

Depot Operator

QR replaces paper gate passes
Only pre-cleared trucks enter
Live capacity dashboard
Disputes resolved in-app

CHA / FREIGHT FWD

Customs House Agent

AI fills DO fields instantly
Proforma in seconds, 24/7
Pay from anywhere
QR straight to your driver

CARGO OWNER

Consignee · Exporter

GST invoice on DO filing
Zero paperwork, both flows
Receipts never lost
Full history in one view

TRANSPORTER

Fleet · Truck Driver

Share DO via app instantly
QR on WhatsApp — no paper
Nothing physical at gate
Night entry, pre-cleared

INTELLIGENCE BUILT IN, NOT BOLTED ON

Six AI capabilities that eliminate manual work

AI

Smart DO Reading

Drop the PDF — container, consignee, GSTIN filled automatically.

AI

Gate Timing Intelligence

"Best time for your truck is 11am–1pm" — queue lengths before dispatch.

AI

Smart Yard Scheduling

Trucks distributed across the day — full throughput, zero congestion.

AI

Pre-Submission Doc Check

"3 fields missing — fix before you pay" — GSTIN errors caught upfront.

AI

Yard Capacity Intelligence

Live fill-level with 24-hour forecast — open overflow before it's full.

AI

Payment Reconciliation

Match Razorpay collections to DOs automatically — zero manual accounting.

LIVE PILOT — EMPEZAR, NHAVA SHEVA

Running in production today

Full advance-payment flow running in production
CHA, transporter and yard teams onboarded and live
QR gate verification works even with no connectivity (RS256 offline-signed)
Razorpay collections with automatic GST e-Invoice + IRN
Real-time yard capacity shared across CHA, transporter and customs — live to all parties
Disputes resolved in-app with complete payment and gate audit trail
WhatsApp notifications at every milestone — DO filed, payment confirmed, gate entry
Driver self-service kiosk at gate — no paperwork, no waiting
Average gate processing under 30 seconds per truck in live pilot
100%
Paperless processing
Zero
Cash handling at gate
24/7
Automated invoicing

Pilot metrics available on request during the demo.

Ready for frictionless yard operations?

Book a 30-minute demo at your depot. We bring the pilot data, the commercial workings and a live gate-scan demo.

+91 98334 75407 partnerships@depope.in

MadgicalTechdom · CNB Logitech

Terms & Conditions

Last Updated: 14 June 2026

1. Acceptance of Terms

By accessing or using DepoPe, you agree to be bound by these Terms & Conditions. If you do not agree, do not use the platform.

2. Platform Description

DepoPe provides digital booking, payment, gate token generation, and appointment scheduling services for container terminal operations at JNPA.

3. User Obligations

You agree to provide accurate information, use the platform lawfully, and not misuse the system for unauthorized purposes.

4. Payment Terms

All payments are processed securely and in real time through our integrated payment gateways (Razorpay and ICICI Bank). Supported payment methods include credit/debit cards, UPI, net banking, and other options enabled by the gateway. DepoPe does not accept or reconcile payments manually. A digital receipt is generated automatically upon successful payment.

5. Charges

Booking fees, LOLO charges, port dues, and THC are as per the applicable tariff. Charges are non-binding estimates until confirmed.

6. Refunds

Refunds are governed by the separate Return Policy and Cancellation Policy.

7. Prohibited Transactions

Users must not use DepoPe for fraudulent, illegal, or unauthorized transactions. Prohibited activities include: duplicate payments, unauthorized account access, money laundering, and misrepresentation of goods/services. Violations will result in immediate account suspension and legal action.

8. Payment Security & Processing

Payments are processed through authorized payment gateways (Razorpay, ICICI Bank) in compliance with PCI DSS standards. We do not store full payment card details on our servers. All payment data is encrypted and securely transmitted. Users are responsible for maintaining confidentiality of their payment credentials.

9. Dispute Resolution & Chargebacks

If you dispute a transaction, contact our support team at info@cnbtek.com or rahul.bhardwaj@madgicaltechdom.com within 7 days of the transaction. We will investigate and respond within 14 days. For payment processor disputes or chargebacks: Users initiating chargebacks without attempting dispute resolution may face account suspension. Chargeback fees, if any, will be recovered from the user's account. All disputes are subject to RBI guidelines for payment disputes.

10. Payment Failure & Retry

If a payment fails, the user will be notified immediately. No charges will be debited for failed transactions. Multiple payment failures may result in temporary payment restrictions. Users must contact support to resolve payment issues before retrying.

11. Intellectual Property

All rights to the DepoPe platform and its content are owned by CNB Logitech and JNPA.

12. Limitation of Liability

The platform is provided on an "as is" basis. CNB Logitech and Madgical Techdom shall not be liable for indirect or consequential damages arising from payment processing, data loss, or service interruptions.

13. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai. All payment disputes are governed by RBI guidelines and applicable banking regulations.

14. Amendments

We may update these terms from time to time. Continued use after changes constitutes acceptance.

Privacy Policy

Last Updated: 14 June 2026

1. Information Collected

We collect name, phone number, GSTIN, vehicle and container details, payment records, and device information necessary to provide our services.

2. How We Use Your Information

Your data is used for service delivery, regulatory compliance (customs and port authority requirements), gate access control, and platform analytics.

3. Legal Basis

We process data based on your consent, contractual necessity, and legal obligations under applicable Indian laws.

4. Data Retention

We retain your data for as long as your account is active and for 7 years thereafter for regulatory record-keeping purposes.

5. Data Sharing

We share data with shipping lines for Delivery Order verification and with regulatory authorities as required by law. We do not sell personal data.

6. Security

We implement encryption in transit, access controls, and regular security audits to protect your data.

7. Payment Data Security

Payment information is processed through certified payment gateways (Razorpay and ICICI Bank) that comply with PCI DSS (Payment Card Industry Data Security Standard) Level 1 certification. We do not store complete payment card details on our servers. All payment data is encrypted using industry-standard TLS/SSL protocols. Payment processors maintain their own privacy and security policies. For payment-related data inquiries, please contact the respective payment processor directly.

8. Your Rights

Under the IT Act 2000 and IT Rules 2011, you have rights to access, correction, deletion, and data portability. Contact us to exercise these rights.

9. Cookies

We use session cookies for authentication and analytics cookies to improve platform performance. You can control cookie preferences in your browser settings.

10. Grievance Officer

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the designated Grievance Officer is: Name: Rahul Bhardwaj Designation: Grievance Officer Company: Madgical Techdom (on behalf of CNB Logitech) Email: rahul.bhardwaj@madgicaltechdom.com Phone: +91 9971277291 Address: 8th Floor, 803, Godrej Two, Vikroli, Mumbai, Maharashtra – 400079 Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.

Return Policy

Last Updated: 14 June 2026

1. Duplicate Payment Refund

If a duplicate payment is detected or reported, the amount will be refunded within 7-14 business days to the original payment method via the payment gateway.

2. Excess Payment Refund

Any excess amount paid beyond the invoiced charges will be refunded within 7-14 business days.

3. Incorrect Charge Refund

If a charge was applied incorrectly, it will be verified by the depot operator and refunded within 14 business days upon confirmation.

4. Payment Failure Refund

If a payment fails due to gateway, bank, or network issues, no charge will be debited. If an amount was deducted despite failure, the refund will be processed within 3-5 business days to the original payment method. Users should contact support with the payment/order ID for expedited processing.

5. Refund Process

To request a refund, email info@cnbtek.com (for logistics) or rahul.bhardwaj@madgicaltechdom.com (for technical issues) with your payment/order ID and reason for refund. Approved refunds are credited to the original payment method via the payment gateway within the timelines specified in this policy.

6. Non-Refundable Items

Service fees for completed bookings and nominal cancellation charges are non-refundable. However, refunds are always issued for payment failures or system errors.

7. Disputed Charges

Charges under dispute must be raised through the app dispute flow or by contacting support. For payment processor disputes or chargebacks, contact the respective payment gateway. Refunds for disputed charges are processed only after resolution by the payment processor.

8. Chargeback & Dispute Resolution

If a customer initiates a chargeback without contacting support first, the dispute will be handled through the payment processor (Razorpay/ICICI Bank) as per RBI guidelines. Repeated chargebacks may result in account suspension. Associated chargeback fees, if applicable, will be recovered from the user's refund or account balance.

Cancellation Policy

Last Updated: 14 June 2026

1. Free Cancellation

Bookings cancelled up to 24 hours before the appointment slot time are eligible for a full refund.

2. Late Cancellation

Cancellations made within 24 hours of the appointed slot will incur a nominal cancellation fee.

3. No-Show Policy

If the vehicle does not arrive within the appointment slot window, the booking will be marked as no-show and applicable charges will be levied.

4. How to Cancel

Cancellations can be made through the DepoPe app by navigating to My Bookings and selecting the Cancel option.

5. Refund Timeline

Refunds for eligible cancellations are processed within 7-14 business days to the original payment method via the payment gateway.

6. Force Majeure

Cancellations due to port closure, operational stoppage, or other force majeure events are fully refundable.